Do you experience these common frustrations:

"I hate using the Help system, I never find what I need."
No doubt, a good portion of online user reference is written from the system perspective, not the user's. You start off looking for a tip on how to insert a file and end-up reading about file extensions. How does that happen?

"It would be so much easier if I could just learn it at my own pace."
Here too, online learning materials abound! But, do they actually promote learning?

In both cases, the success of online user reference and training materials depends upon the skills of the technical writer and instructional designer to define the audience, the material's objectives, and the inherent attributes of the methods chosen to share important knowledge with those who need it, when they need it.

Experienced in producing different technical documentations and learning materials, be it an online Help system, PowerPoint presentation or online learning modules or simulation, when it comes to these resources, Kelsey + Company knows how to make sure the end-product is frustration-free and serves its purpose!