There's a plethora of resources out there to avail yourself of. Everyone has their favorites when it comes to designing and developing custom interactive learning solutions. Here are some of ours.
Designing instructor led training starts with conducting a series of analyses to determine your audience's needs and developing appropriate learning objectives. The titan guru Rober Mager does it best with his book series and this article.
Printed Doc Tip
There is nothing worse than a confusing array of screen shots in a technical manual with poor call-outs. We enjoy using Snag-It because it has so many easy to use annotation features. Read more about it here.
e-Learning Tip
New to e-learning? Primarily authoring with Articulate's Studio '09 rapid e-learning authoring suite, we highlgy recommend our clients avail themselves of Tom's Rapid E-Learning Blog.